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Delivery & Returns

Same Day Delivery

You can book a same day delivery during checkout if you are based in a London Postcode or one of the outlying Film Studios: Elstree, Longcross, Pinewood, Shepperton, Twickenham, Warner Bros Leavesden upto 4pm Mon-Fri.

Please ensure that you provide a mobile contact number and that you will be in to accept delivery. If our courier is unable to deliver /no answer, a charge will be made to return it back to our shop, this is dependent on the postcode. In such situations we will endeavour to reclaim the incurred charges directly from you and we will also retain the original delivery charge. 

DELIVERY:

Delivery Costs are automatically calculated as you shop (because they are dependent on weight, country & delivery service).

Orders placed by 2.30-4.30pm (depending on the service you choose) Mon-Fri (excluding bank/public holidays) we will endeavour to post out that same day.

We offer a Saturday shipping option and for London postcodes we can bike your order the same day.

We will notify you as soon as possible using the contact information that you provided on your order if there are any items that are out of stock or insufficient quantities. You will be offered an alternative product or size wherever relevant and will be given an option to wait if the item is due in within a reasonable amount of time. You will also be given the option of cancelling either the item or the entire order and in these cases a part or full refund will be issued.

UK Delivery Information

Standard Delivery 3-5 days from £4.50

Order by 2pm Mon - Fri for delivery in 3-5 working day

Next Day Delivery From £7.00

Order by 2pm Mon - Fri for delivery by next working day *

Express Next Day By 10.30am From £15.00

Order by 4pm Mon - Fri for delivery next working day by 10.30am **

Saturday Delivery From £10.00

Order on a Friday before 2pm for a Saturday delivery **

Same Day Delivery to London Postcodes & Film Studios From £10.00

Order by 4pm Mon - Fri for same day delivery

Free Collect In Store - Allow 2 Hours within Business Opening Times

Please note we only have 1 location to collect from at 12 Kensington Church Street, London, W8 4EP

* These timescales are for UK Mainlaind and may take longer for Highlands, Islands & remote areas.

** These services are only available for UK Mainland

Delivery Costs & Services are automatically calculated as you shop (because they are dependent on the products, weight, country & delivery service).

WORLDWIDE SHIPPING: Log In or Register an account and the shipping costs and services will automatically be worked out for your Country. Please note we cannot guarantee delivery dates outside the UK.

All the countries we deliver to are listed as options when you register with us or when you are checking out. However if for any reason you cannot find your destination country listed when registering/ordering, please contact us directly and we will be able to let you know whether it is possible to deliver there.

HAZARDOUS/RESTRICTED GOODS:

Unfortunately we are unable to ship any hazardous goods outside of the EU. The website will say there are no delivery methods available if you have added any restricted goods to your shopping basket if your delivery address is outside the EU.

The shipping options for the UK and EU countries for hazardous goods are limited and you will not have the same delivery choices as you would for a non hazardous order.

RETURNS POLICY: 

We are unable to accept returns on any items that have been opened, used, tried or tested in any way. We can only accept returns on items that are unopened, in the original undamaged packaging and in a resellable condition.

All returns must be sent to our shop address (Guru Makeup Emporium Ltd. 12 Kensington Church Street, London W8 4EP) within 7 working days from when you received the parcel.

It is very important that you enclose your packing slip in with the return, it contains important information such as the order number and without this we may not be able to deal with your return effectively. Please also enclose an explanatory note as to the reason for the return so that we can deal with it effectively.

You will be contacted via the email address that you provided to confirm once we have received your return and if we are issuing a refund.

FAULTY/DAMAGED/INCORRECT/MISSING ITEM:  

All damages, faults, incorrect or missing items must be reported as soon as possible (and within 7 working days). Please email orders@gurumakeupemporium.com to notify us and please keep the original envelope that the order was sent in as we may need to see this to determine whether the item was damaged in transit or tampered with.   

Refunds are issued back to the same card that was used to make payment, we are unable to assign refunds to a different card. Please be aware that although we do everything within our means to process refunds in a timely manner, refunds can take anything up to 30 days to be processed depending on your bank.

If you are not based in the UK, please register your details on our website & then delivery costs will be calculated for whichever country you have registered under. Please see the details below for our foreign customers. 

IMPORTANT INFORMATION FOR OUR NON UK CUSTOMERS:

Please be aware that all our prices are shown in UK Pounds £ Sterling.

We cannot be responsible for the final amount that you pay in your currency, your bank will determine it's exchange rate on the day that your money is banked, relating to the total that we charge you in UK Pounds Sterling.

If you are having your order shipped to a destination outside of the EU then our website will automatically deduct the 20% VAT content off the price of the products.

Orders being posted outside of the EU will pass through customs and may be subject to duties & taxes which are decided by the receiving countries customs- these charges are the sole responsibility of the recipient and you will be contacted and charged directly with your countries tax department, they are not governed by us and we are unable to accept any responsibility for the amount charged.

Any additional country regulations, extra charges, permissions, licenses etc on importing products are the responsibility of the recipient.

Packages may be stopped and opened by customs on entry to the receiving country, please allow extra time if this happens as it can hold up the delivery times.